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Terms, Eligibility and Your Rights on BG89

Access to BG89 depends on your local law and whether you are in an eligible region — read these terms before using any part of the platform.

Jurisdiction-Dependent AccessAccount Holder RightsPayment Terms ApplyAge Eligibility Required
BG89 Terms, Eligibility and Your Rights on BG89
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Data Handling

Account data — including payment records from bKash, Nagad, and Rocket transactions — is stored securely and accessed only for account management, dispute resolution, and legal compliance purposes.

Cookie Policy

We use session and functional cookies to keep your account active and your preferences saved. You can review and adjust cookie settings from your browser at any time without losing account access.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can suspend account activity while we investigate.

Data Retention and Requests

We retain account and transaction data for the period required by applicable law. To request a copy of your data or ask for deletion, submit a written request through the support email listed on this page.

LEGAL CONTACT PATHS

How to Reach Us on Legal and Account Matters

Live Chat Reach our support team directly through the live chat window in your account dashboard. Legal and account queries are handled by the same team — no separate queue.
Email Support Send written legal queries or formal complaints to our support email. We acknowledge receipt and aim to provide a substantive response within a reasonable period.
Account Help Centre The Help Centre in your account settings covers eligibility questions, payment disputes involving bKash or Nagad, and account closure requests — all in one place.

Common Questions About Legal Terms and Rights

These are the questions we hear most often about eligibility, account rights, and how our terms work in practice for users in Bangladesh.

Access depends on your local law and eligible region. We do not confirm legality in any specific jurisdiction — you are responsible for checking whether use is permitted where you are located.

You must be of legal adult age in your jurisdiction. By registering, you confirm this. We may request verification at any point, and accounts found to be underage are closed immediately.

Submit a written dispute through our support email or live chat, including the transaction reference. We review payment records and respond with our findings within a reasonable timeframe.

Yes. Send a written data access request to our support email. We will confirm receipt and provide your account and transaction data in line with applicable data protection obligations.

We post updates on this page with a revised effective date. Continuing to use your account after that date means you accept the updated terms. Check this page periodically if you want to stay current.

Request account closure through the Help Centre or support email. We process closures and retain data only for the period required by law, after which it is deleted from active systems.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.