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Terms That Govern Your Account on BG89

These terms set out the rules for accessing BG89, managing your account, and using payment methods like bKash, Nagad, and Rocket. Access depends on your local law and whether you are in an eligible region.

Account EligibilityPayment TermsWallet RulesWithdrawal ConditionsRegional Access
BG89 Terms That Govern Your Account on BG89
CONTACT CHANNELS

Reach Us About These Terms

Live Chat Raise a terms or account query directly through the chat window in your account dashboard. Available during standard support hours for Bangladesh.
Email Support Send detailed questions about account conditions, payment disputes, or eligibility to our support address listed in your account settings.
Help Centre Browse the Help Centre for answers on account rules, wallet verification steps, and what to do if your access is restricted in your region.
ACCOUNT SECURITY

How We Protect Your Account

Data Handling

Account data — including your name, contact details, and transaction history — is stored securely and used only to operate your account and meet verification requirements.

Cookie Use

We use cookies to keep your session active and remember your preferences. You can manage cookie settings through your browser, though some features may not work without them.

Retention Policy

We keep your account records for as long as your account is active and for a period after closure as required by applicable rules. You may request a summary of your data via support.

Account Changes

To update your registered details or request account closure, contact support through live chat or email. Identity verification is required before changes are processed.

Common Questions About These Terms

Account access is available to adults in eligible regions where using this platform is permitted under local law. It is your responsibility to check whether access is allowed where you are.

Yes, bKash, Nagad, and Rocket are the supported local payment methods. The specific options shown at checkout depend on your account region and the transaction type.

Operating multiple accounts is not permitted under these terms. If duplicate accounts are detected, BG89 may suspend access and review any pending transactions on those accounts.

Contact support via live chat or email with your account details. After identity verification, we will provide a summary of the data held against your account.

Raise a dispute through live chat or email support as soon as possible. Include your transaction reference and the payment method used — bKash, Nagad, or Rocket — so we can investigate.

We notify you through the contact details registered on your account. Reviewing your account messages regularly ensures you stay informed of any updates to these terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.