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How BG89 Handles Your Personal Information

This page covers what personal data BG89 collects when you access the platform, how we store and use it, and what rights you have over that data.

Data collection transparencybKash, Nagad, Rocket payment data handled securelyAccount and wallet privacyYour right to access or delete data
BG89 How BG89 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or submit a deletion request, our support team handles these directly. You can reach us through the channels below. We aim to respond to all data-related requests within a reasonable timeframe — complex requests may take longer, and we will let you know if that is the case.

Live Chat Open the chat from your account dashboard for direct privacy queries — available during our support hours.
Email Support Send your data request to our support email address listed in the account help section for a written record of your request.
Account Settings Update your communication preferences and withdraw marketing consent directly from your account settings panel at any time.
DATA SECURITY

How We Protect and Manage Your Information

BG89 applies SSL encryption across all account and payment flows, so data moving between your device and our servers is protected in transit. Payment details from bKash, Nagad, and Rocket are not stored in plain text — wallet references are tokenised and held separately from your login credentials. We retain account data for as long as your account is active plus any period required under applicable regulations in your eligible region; after that, data is deleted or anonymised. If you believe your account has been accessed without your consent, contact our support team immediately through the live chat or email channel so we can lock the account and investigate.

Encryption

SSL encryption protects all data in transit between your device and our platform, covering login, account access, and payment flows.

Cookies

We use session and analytics cookies. You can manage cookie preferences from the consent banner shown on first visit or in your browser settings.

Data Retention

Account data is kept while your account is active and for any regulatory period that applies. After that, it is deleted or fully anonymised.

Access Requests

You have the right to request a copy of the data we hold on you. Submit the request via live chat or email and we will respond in writing.

Privacy Policy Questions Answered

Below are the questions we hear most often about how BG89 handles personal data, cookies, and your rights as an account holder.

We collect your name, contact details, login credentials, and the payment method you register — such as your bKash or Nagad number. Device and session data is also collected for security purposes.

We do not sell your data. We may share it with payment processors like bKash, Nagad, or Rocket only as needed to complete transactions, and with regulatory bodies where local law requires it.

Contact our support team via live chat or email with your account details and a written request. We will confirm receipt and provide your data within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email support. We will process it subject to any retention obligations that apply under regulations in your eligible region.

Wallet transaction references are tokenised and stored separately from your login credentials. They are used only for withdrawal processing, dispute resolution, and required account records.

We use session cookies for account function and analytics cookies to understand how the platform is used. Manage your preferences in the cookie consent banner or your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.